jilicity FAQ for Malaysian Players

jilicity does not charge any processing fees for deposits. The amount you put in is the full amount credited to your account. However, your own e-wallet provider or bank may have their own charges — check with them before making a transaction.

The minimum deposit at jilicity is RM50 for all supported payment methods — including Touch 'n Go eWallet, DuitNow, FPX (online banking), ShopeePay, and cryptocurrencies such as USDT, BTC and ETH. There is no different minimum based on payment method, so you can choose whichever is most convenient for you.

Deposits are usually processed within a short time. If more than 15 minutes have passed and your balance has not been updated, first check whether the transaction was successful on your bank or e-wallet's end. If the payment has been deducted from your account, contact jilicity support via 24/7 live chat and include proof of the transaction such as a screenshot or reference number.

Log in to your jilicity account, go to the deposit menu and select FPX / Online Banking. You will then be redirected to the FPX portal where you can choose your bank — Maybank, CIMB, RHB, Public Bank, Hong Leong and more. Enter your bank login details there, confirm the transaction, and your balance will be updated automatically.

Yes, jilicity supports deposits via cryptocurrency including USDT, BTC and ETH. Select the crypto method when depositing, copy the wallet address provided, and send the desired amount from your crypto wallet. Make sure you use the correct network (e.g. TRC-20 for USDT) to avoid loss of funds. The minimum deposit remains RM50 equivalent in crypto value.

Yes, the jilicity platform is for players aged 21 and above only. This is an absolute requirement that all members must comply with. During registration, you are required to verify your age. jilicity reserves the right to suspend or close the account of any player found not meeting this age requirement.

jilicity provides personal deposit limit options as part of its responsible gambling commitment. You can contact our 24/7 support team via live chat or email to request that this limit be set on your account. Self-imposed limits help you maintain control over your spending without relying solely on self-discipline.

If you or someone you know needs help with gambling addiction, there are several resources in Malaysia you can reach out to — including the mental health helpline of the Ministry of Health Malaysia and non-governmental organisations offering free counselling. jilicity encourages players to seek support early rather than waiting until the problem becomes more serious.

Some signs to watch out for include: feeling the need to bet with larger amounts to get the same satisfaction, trying to recover losses by continuing to play, neglecting work or family responsibilities, borrowing money to gamble, or feeling restless when unable to play. If you recognise these signs in yourself, do not hesitate to seek help.

Contact the jilicity support team via live chat or email and state your intention to self-exclude temporarily or permanently. Our team will process your request without putting you through unnecessary questioning. During the self-exclusion period, you will not be able to access your account or make any transactions. This is a step we fully support. ⚡

An OTP (One-Time Password) is a security layer sent directly to your phone or email. It is meant for your use only. If anyone asks for your OTP code — even if they claim to be jilicity staff — it is a scam. No jilicity staff will ever ask for your OTP through any channel, ever.

Change your account password immediately. Then contact jilicity support via 24/7 live chat and inform them of the situation. Our team will review your account activity logs and take preventive action such as temporarily suspending access to protect your balance. Have your original registration details ready for identity verification purposes.

jilicity uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers. Personal information such as your name, phone number, identification number and payment details are stored in a secure environment. Your data is not sold or shared with third parties without your consent — more details are available in our Privacy Policy.

Check three things before logging in: (1) the URL must be jilicity.run — look out for correct spelling with no extra letters or symbols; (2) make sure there is a padlock icon in your browser's address bar indicating a secure HTTPS connection; (3) do not click links from Telegram or WhatsApp that you did not request. Bookmark the official URL for safe access at any time.

jilicity may require identity verification in certain situations such as when an account reaches transaction limits, during periodic security reviews, or when there is unusual activity. You may be asked to submit a copy of your MyKad and proof of your payment method. This process is meant to protect your account — not to make things difficult for you.

Yes, winnings from the welcome bonus can be withdrawn once the wagering requirements are met. jilicity's welcome bonus is 200% up to RM1,500, with a wagering requirement of 10x the bonus amount. For example: deposit RM100, bonus RM200, so you need to wager RM2,000 (RM200 × 10) before winnings from that bonus are eligible for withdrawal.

Withdrawals at jilicity are typically processed within 30 minutes to 3 hours after your request is approved. This applies to all methods including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto. If your withdrawal exceeds this timeframe, please contact our live chat support with your transaction reference number.

Generally, jilicity recommends that withdrawals be made to the same method used during deposit — this is standard practice in the industry for security and anti-fraud compliance purposes. For example, if you deposited via Touch 'n Go, the withdrawal should be made to the same Touch 'n Go account. For special circumstances, contact support for further guidance.

A status of "in progress" means your request is being reviewed by the jilicity finance team. This happens when additional security checks are required, or if your account details need further verification. If more than 3 hours have passed without any update, contact our live chat support immediately and provide your withdrawal reference number.

The minimum withdrawal amount at jilicity is RM100 for all methods. This means your account balance must be at least RM100 before you can submit a withdrawal request. There is no general maximum limit set — for large withdrawals, the support team can provide more detailed guidance based on your situation.

jilicity does not charge processing fees for withdrawals. The amount you request to withdraw is the amount you will receive (subject to any charges applied by your own e-wallet provider or bank). For crypto withdrawals, blockchain network gas fees may apply and are outside jilicity's control.