jilicity Privacy Policy
At jilicity, we treat user privacy as a priority. This policy explains in detail how we collect, store, use and protect your personal information when you use our platform.
Data Protection Principles
Our Six Privacy Pillars
Every data-related decision is made based on these principles to ensure your information is always kept in good order.
Limited Collection
We only collect information needed to provide our services. No excess data is collected without a clear and legitimate purpose.
Not Shared Without Consent
Your personal information will not be sold, rented or shared with third parties without your consent, except in the circumstances set out in this policy.
Layered Encryption
All data transmitted between your device and our servers is protected using industry-standard encryption technology to prevent unauthorised access.
Control in Your Hands
You have the right to review, update or request deletion of your data at any time. We provide clear channels for this purpose.
Time-Limited Retention
Your data is retained only for as long as required by relevant business and legal needs, after which it will be securely deleted.
Licensing Compliance
As a platform operating under international licensing, we comply with data protection regulatory requirements set by the relevant authorities.
Full Privacy Policy Statement
Please read this document carefully before using any jilicity services. Continued use of this platform means you agree to the terms stated here.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by jilicity ("we", "our platform") and applies to all users who register an account, access the website, or use any services provided through the jilicity platform. This document outlines the rights and responsibilities relating to your personal information.
This policy takes effect from the date stated above and supersedes all previous versions. If we make material changes, you will be notified by email or by a notice displayed on the platform before those changes take effect.
🔒 This policy covers all jilicity service channels including the main website, mobile application and customer support channels.
2. Information We Collect
In operating the platform, jilicity may collect various categories of information depending on how you interact with us.
Information you provide directly:
- Full name, date of birth and identity card number (MyKad) for identity verification purposes
- Email address and mobile phone number for account communications
- Account password stored in encrypted form
- Payment method information used for deposits and withdrawals
- Information you provide when contacting our customer support
Information collected automatically:
- IP address and general location data of your device
- Device type, operating system and web browser version used
- Game activity records and transaction history within the platform
- Cookie data and session identifiers for login verification purposes
- Technical logs to detect and resolve service issues
We do not store credit card or debit card information directly. All financial transactions are processed through recognised and secure payment providers.
3. How We Use Your Information
Information collected by jilicity is used solely for legitimate purposes related to the provision of platform services. We do not use your data for other purposes without your consent.
- Processing account registration and verifying the identity of users aged 21 and above
- Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
- Processing withdrawals within 30 minutes to 3 hours after a request is approved
- Providing 24/7 customer support via live chat and email
- Sending account-related information, bonuses and service updates
- Ensuring platform security and preventing fraud or misuse
- Complying with legal obligations and international licensing authority requirements
- Improving the user experience based on platform usage patterns
4. Sharing Information with Third Parties
jilicity does not sell user personal information to any third party for marketing purposes. However, in certain situations, some information may be shared as follows:
Authorised service providers:
We work with trusted third-party service providers for payment processing, identity verification and platform delivery. All such parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Legal requirements:
In situations where we are required by law or a valid court order, or when requested by relevant authorities for an official investigation, we may disclose the necessary information. Such disclosures will be made in accordance with proper legal procedures.
All data sharing with third parties is subject to legally binding data protection agreements, ensuring your information is handled to the same standard.
5. Data Storage and Security
Your personal information is stored on servers protected by physical and digital security measures. We use industry-standard encryption protocols to ensure that every exchange of data between your browser and our systems takes place in a secure environment.
Data retention periods depend on relevant business needs and legal obligations. Financial transaction records are retained for the period stipulated by the licensing authority. When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered.
While we take reasonable steps to protect your data, no security system is completely foolproof. We therefore encourage users to also take personal precautions such as using a strong password and not sharing login information with anyone.
6. Use of Cookies
The jilicity platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
- Session cookies required to maintain your login status while browsing the platform
- Preference cookies that save the language and display settings you have chosen
- Analytics cookies that help us understand how users interact with the platform for improvement purposes
- Security cookies that help detect unusual activity and protect your account
You can control or block the use of cookies through your web browser settings. Please note, however, that blocking certain cookies may affect the full functionality of our platform.
7. Identity Verification and Age Compliance
As a responsibly operated online gambling platform, jilicity requires identity verification for all users. This process is carried out to ensure our platform can only be accessed by individuals aged 21 and above, in line with international licensing requirements.
Information collected during the identity verification process, including copies of MyKad or related documents, is used solely for verification purposes and is stored with strict security measures. This data will not be used for any marketing purpose.
⚠️ Users who attempt to register with false information or who are under 21 years of age will have their accounts terminated immediately, and the relevant authorities will be notified if necessary.
8. Privacy Policy Updates
jilicity reserves the right to update or amend this Privacy Policy at any time in line with changes in law, technology or platform operations. Any material updates will be communicated to registered users via email or a clear notice on the platform at least seven days before the changes take effect.
The effective date of each version of the Privacy Policy will be stated clearly at the top of this document. Continued use of the platform after that date is considered acceptance of the updated terms.
If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data by contacting our customer support team.
User Rights
Your Rights Regarding Personal Data
As a jilicity user, you have the following rights regarding your personal information stored in our system.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
If any data we hold is inaccurate, you have the right to request prompt correction.
Right of Erasure
You may request that we delete your personal data, subject to applicable legal obligations.
Right of Restriction
In certain situations, you may request that we limit how we process your data.
Right to Object
You may object to the processing of your data for any purpose not directly related to the core service.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format if required.
Right to Withdraw Consent
You may withdraw consent previously given for the processing of your data at any time.
Right to Complain
If you believe your privacy rights have been violated, you may submit a complaint through our support channels.
To submit any request relating to your privacy rights, contact our team via 24/7 live chat or email at . We will process your request within a reasonable timeframe.
FAQ
Frequently Asked Questions About Privacy
Answers to the most common questions asked by jilicity users regarding data protection and privacy.
Join Our Platform
Start Playing Safely
Register a jilicity account today and enjoy a 200% welcome bonus of up to RM1,500 with full data protection. Our platform operates under international licensing with 24/7 support in Bahasa Melayu.
21+ only • Responsible gambling • Operates under international licensing